Terms & Conditions

Replacement and Exchange

  • Our REPLACEMENT & EXCHANGE POLICY is strictly valid for 7 days. No replacement or exchange will be allowed after this period.
  • If you receive a defective item, please contact us within 3 days at Tel: +65 6738 3525 or write to info@e-xclusif.com with details of the product, product defect and invoice number.
  • We will contact you within 3 working days to discuss the defective item and the REPLACEMENT or EXCHANGE procedure.
  • Items that are currently non-exchangeable are consumable products.
  • Customers are responsible for sending the items to E-XCLUSIF for the items to be replaced or exchanged. If the items are sent to the wrong address or lost during the transition, E-XCLUSIF will not be responsible for the product loss.

All items purchased are non-refundable and non-returnable.


  • Goods purchased from us are guaranteed against manufacturing defect for each item as specified by the manufacturers and are not guaranteed against wear and tear.
  • Warranty period differs with each product. Please refer to current company’s policy on warranty period.
  • In case of wrong pricing in our ecommerce website, we reserve the right to rectify the prices of our products or cancel the order.

Payment Methods

  • Direct payment to our PAYPAL account via ecommerce website or pay to this email address: info@e-xclusif.com
  • Direct payment to our PAYNOW QR Code via ecommerce website or on our official invoices.
  • For Bank Transfer information, pls call our office (65) 67383525 or email info@e-xclusif.com
  • Cash on Delivery for online orders must be paid in full amount.