Replacement and Exchange
- Our REPLACEMENT & EXCHANGE POLICY is strictly valid for 7 days. No replacement or exchange will be allowed after this period.
- If you receive a defective item, please contact us within 3 days at Tel: +65 6738 3525 or write to firstname.lastname@example.org with details of the product, product defect and invoice number.
- We will contact you within 3 working days to discuss the defective item and the REPLACEMENT or EXCHANGE procedure.
- Items that are currently non-exchangeable are consumable products.
- Customers are responsible for sending the items to E-XCLUSIF for the items to be replaced or exchanged. If the items are sent to the wrong address or lost during the transition, E-XCLUSIF will not be responsible for the product loss.
- NON-REFUNDABLE AND NON-RETURNABLE
All items purchased are non-refundable and non-returnable.
- Goods purchased from us are guaranteed against manufacturing defect for each item as specified by the manufacturers and are not guaranteed against wear and tear.
- Warranty period differs with each product. Please refer to current company’s policy on warranty period.
- In case of wrong pricing in our ecommerce website, we reserve the right to rectify the prices of our products or cancel the order.
- Direct payment to our PAYPAL account via ecommerce website or pay to this email address: email@example.com
- Direct payment to our PAYNOW QR Code via ecommerce website or on our official invoices.
- For Bank Transfer information, pls call our office (65) 67383525 or email firstname.lastname@example.org
- Cash on Delivery for online orders must be paid in full amount.